Shipping policy

Orders are processed within 1–2 business days. Estimated delivery times are:

• European Union & Nort America: 5–10 business days

Pet food and perishable items are carefully packaged to ensure their integrity during transit. If your order arrives damaged, please contact us with photographs within 48 hours of delivery.

We will not be liable for any failure or delay in performing any of our obligations under an order that is caused by events beyond our control (force majeure). The concept of force majeure shall include any act, event, failure to exercise, omission, or accident beyond our control, including, but not limited to, the following:

1. General strike, or other forms of protest that significantly affect the country.

2. Disturbances of public order, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

3. Fire, explosion, storm, floods, earthquake, landslide, epidemic, or any other natural disaster.

4. Inability to use trains, boats, aircraft, motor transport, or other means of transport, public or private.

5. Impossibility of using public or private telecommunications systems.

6. Officially recognized pandemic situations.

7. Epidemics, pandemics, or other similar health situations.

Our obligations under the contracts shall be deemed suspended for the duration of the force majeure events, and we shall benefit from an extension of the deadline for fulfilling such obligations for a period equal to the duration of the force majeure events. We will use all reasonable means to bring the force majeure circumstances to an end or to find a solution that allows us to fulfill our obligations under the Contract despite the force majeure circumstances.